Last Updated: 10/14/2021, 7:18:01 AM

# User Accounts

# Overview

User Accounts allow people to access your platform. This includes not only your players, but also everyone at your organization who has access to the Admin Portal.

There are two types of users: Admin and non-Admin. Admin users are allowed to access the Admin Portal, so this includes your colleagues at your organization. Non-Admin users, on the other hand, cannot access the Admin Portal. Non-Admin users are players. Player accounts can be managed by Admin users in the Admin Portal.

# Permissions

Permissions are used to grant access to specific resources within our services. Here are some of the basic permissions you’ll need to work with accounts, but there are many other aspects of account management. For a full list of permissions that impact account management, see the IAM tab of the permissions reference

Usage Resource Action
Create/Find/Update/Delete a User NAMESPACE:{namespace}:USER Create/Read/Update/Delete
Get User by ID NAMESPACE:{namespace}:USER:{userId} Read
Get User’s Information NAMESPACE:{namespace}:INFORMATION:USER:{userId} Read
Reset User’s Password ADMIN:NAMESPACE:{namespace}:PASSWORD:USER Update
Get User’s Login Histories ADMIN:NAMESPACE:{namespace}:HISTORY:LOGIN:USER:{userId} Read

Permissions work slightly differently depending on whether they are assigned to IAM Clients or Roles assigned to users. For more information, read the Authentication and Authorization documentation.

# Managing Accounts in the Admin Portal

# Create a New User

  1. In the publisher namespace of the Admin Portal, click Users in the User Management section.

    User Account Management
  2. The Users menu appears. Click the Create New button in the top-right corner of the Search User panel.

    User Account Management


    If the Create New button does not appear you may be in a game namespace, since users can only be created in a publisher namespace. If you’re in the publisher namespace and this button still does not appear, contact a Super Admin to request permission to create users.

  3. The Create New User form appears. Fill in the required information:

    User Account Management
    • Input the Email Address of the person who will use the account.
    • Input a Username for the new account. Each account’s username must be unique.
    • Input a Display Name for the new account. Display names do not have to be unique.
    • Input the Date of Birth of the account user.
    • Select the Country the account user is located in.
    • Select the user’s Language.
    • Input a secure Password for the account, or click Generate new password to have the Admin Portal automatically create a secure password for you.


    Make sure to copy the password before clicking Create. After you click Create, the password will no longer be accessible.

  4. When you’re done, click Create. The new account will be created and you will be taken to the user’s dashboard, where you can further manage their account.


    After you create a user, you can assign the user a role to allow them access to certain resources. For more information, see our Roles documentation.

# Change a User’s Email Address

You can follow the procedure below to change any user’s email address, including your own:

  1. In the Admin Portal, expand the Users Management section and click Users.


  2. Select the search filter from the dropdown menu in the Search User panel that corresponds to the player’s account information that you have on hand. Then type that information in the text box and press Enter to search.



    Fuzzy search is allowed here, so you can find the player you’re looking for by typing just the first few characters of the player’s credential that you have.

  3. The results of your search will appear. Browse the list to find the account you’re looking for and click View in the Action column of the account listing to open it.


  4. The User Overview will appear, giving you a quick look at the user’s account data. Click Change under the user’s email address to change it.


  5. To change a user’s email address, first you’ll need to verify your identity. In the Change User’s Email confirmation box that appears, click the Send Verification Code button to send a verification code to the email address with which you’re logged into the Admin Portal.


  6. The Change User’s Email confirmation box changes to show two forms. Enter the verification code that was sent to your email address in the Verify your identity field, and enter a new email address for the user in the Set new email address for the user field. Once you’re done, click the Confirm button.


  7. You’ll be redirected back to the User Overview page. The user will be sent a verification message to their old email address.


  8. After the user confirms the update, their email address will be changed automatically.


# Invite an Admin

You can also quickly invite your colleagues or community managers from your game to the Admin Portal. To do so, follow the steps below:

  1. In the Admin Portal, open the Platform Configurations menu in the top-right corner of the page and click Admins.


  2. On the Admin page, click the Invite Admin button.


  3. The Invite Admin form appears. Fill in the fields with the following information:

    • In the Assigner Email field, enter the email address for each person that you wish to give admin access to. You can enter multiple email addresses at once.
    • In the Namespace field, choose the namespace the new admins will have access to. You can either select a single namespace or the All Namespaces item from the dropdown menu. After selecting a namespace, the roles field will appear. Only those roles that are valid for the selected namespace will be listed.


    You can also add another namespace for the user to access later by following steps in the Roles documentation.

    • In the Roles field that appears after selecting a namespace, select the checkbox for each role you wish to assign to the new admins. Make sure you choose at least one role that provides admin permissions, or the users you invite will not have admin access!


  4. When you’re finished, click the Invite button. Invitations will be sent to the email addresses you provided.


    The invitation email is only valid for 60 minutes. If the invited admin does not complete account registration after 60 minutes, you’ll need to send them a new invitation.

# View a User’s Event Log

The User Event Log shows you the history of any changes or actions made by a user, such as when a user logged into the portal or downloaded their personal data. You will only be able to see events from namespaces for which you have permission to view users’ login histories.

  1. In the Users list of the Admin Portal, select the desired User and click Logs. Then, input the date range you want to display.

    User Account Management
  2. On the Logs page, you will see a list of user logs and a timestamp of when they were created in the Date field. Click View in the Action column of a log to open the Event Log Details.

    User Account Management

# View a User’s Edit History

The account history feature allows you to see changes made to account data by users. The information available includes changes made to a user’s Display Name, Email Address, Password, or Date of Birth.

  1. In the Users menu of the Admin Portal, open the desired user and click View Account History to get their edit history.

    User Account Management
  2. Input the Start and End Date of the time period for which you want to retrieve the history. For example, here we input 2020-07-27 to 2020-08-04 to see the changes the user made to their Display Name within that time period.

    User Account Management

    You can also view the edit history for other fields, such as Email Address, Password, or Date of Birth.

    User Account Management

# Implementing Accounts Using the SDK

# In-Game Player Registration

This function allows your players to register for an account in your game.

# Player Verifies Registration

This function allows a player to verify their account registration, which they must do before they can log into their account.

# Player Upgrades a Headless Account

This function upgrades a headless account by linking the headless account with the email address and password.

# Player Login with Username and Password

This function shows how players can log into your game using a verified account.

# Get Account Data for the Currently Signed-in User

Getting user data retrieves all of the personal data for the player that’s logged in.

  • To learn how to enable 3rd party login for your players, read the 3rd Party Login Integration documentation.
  • User access to resources is controlled by the roles assigned to that user. To learn more, read the Roles documentation.