Bare metal instances best practices and FAQs

Overview

This page outlines best practices and frequently asked questions (FAQs) for managing bare metal instances in AccelByte Multiplayer Servers (AMS).

Best practice

To handle cases when traffic exceeds the capacity of the bare metal dedicated servers, AccelByte recommends using a cloud provider fleet as a backup. Running multiple fleets for the same game—one for baseline traffic and another for burst capacity—allows for better management of fluctuating demand. Additionally, you can use claim key session configurations to prioritize traffic to the appropriate fleet, ensuring that high-priority requests are handled promptly.

important

• Make sure to configure the session template to support this setup.
• Both the bare metal and cloud fleets should contain the same claim key that matches the claim request, either by matching the client version or one of the claim keys specified in the session template. Ready dedicated servers in the bare metal fleet will be claimed with higher priority.

For more information about managing dedicated servers in AMS, refer to the AMS service guide.

Frequently Asked Questions (FAQs)

This FAQ section is meant to answer common questions about using bare metal instances. If you have other questions, please contact your Account Manager or submit a request via email to ams-bare-metal-support@accelbyte.net.

Acquisition, usage, and cancellation

Q: How can I request bare metal instances for my AMS account?

A: Submit a request via email to ams-bare-metal-support@accelbyte.net. Keep in mind that provisioning new machines may take up to one month to process, so planning ahead is essential to prevent any delays in availability. Once your machines are provisioned, they will be added to your AMS account in the Admin Portal. You can immediately deploy these instances in any fleet as required. For the pricing information about bare metal instances, refer to the AMS instance types and pricing page.

Send an email to ams-bare-metal-support@accelbyte.net with the following format:

Email Template

Subject: Order Request for Bare Metal Instances

Dear AccelByte Support,

I would like to request a Bare-Metal Server for our environment. Below are the details of our request:

• Applied on AMS Account ID : [Your AMS Account ID]
  • Order details
    • Provider: servers.com
      • Region:
      • {Region Name}:
      • Instance Type: [Specify Instance type]
      • Number of machines: [Specify Number of machines]

Please let us know if any additional information is required. We look forward to your confirmation and further instructions.

Best Regards,

Q: How can I terminate my bare metal instances?

A: Submit a request via the ams-bare-metal-support@accelbyte.net. After processing your request, AccelByte will notify you of the termination date for your instances. Please note that this process may take up to one month, so plan your termination requests accordingly.

Send an email to ams-bare-metal-support@accelbyte.net with the following format:

Email Template

Subject: Termination Request for Bare Metal Instance

Dear AccelByte Support,

I would like to terminate a Bare-Metal Server from our environment. Below are the details of our request:

• Applied on AMS Account ID : [Your AMS Account ID]
  • Order details
    • Provider: servers.com
      • Region:
      • {Region Name}:
      • Instance Type: [Specify Instance type]
      • Number of machines: [Specify Number of machines]

Please let us know if any additional information is required. We look forward to your confirmation and further instructions.

Best Regards,

Q: How can I request to increase or decrease the number of my bare metal instances?

A: Submit a request via the ams-bare-metal-support@accelbyte.net. Please note that changes to your instances may take up to one month to process, so plan your update requests accordingly.

Billing

Q: When do I start getting billed for my bare metal instances?

A: If your instances are added to your account mid-billing cycle, your account will be charged prorated fees rather than full monthly fees.

Fleet management

Q: Can bare metal instances be used by multiple fleets?

A: Yes, bare metal instances can be utilized by multiple fleets.

Q: What should I do if demand exceeds the capacity of my instances?

A: You can use a second fleet with cloud hosted instances alongside your bare-metal fleet to provide servers to players during periods where your bare metal capacity is full.

Q: Can I use a bare metal instance for development fleets?

A: Yes, bare metal instances are suitable for development fleets.