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Create auto-moderation rules

Last updated on April 17, 2024


AccelByte Gaming Services (AGS) chat reporting and moderation feature includes auto-moderation, whch allows you to automate and streamline how reports are handled by creating rules that will target specific reports that meet a pre-defined criteria such as category and reason. This feature triggers the system to analyze the number of reports against a content, message, or particular player, then take appropriate actions that are also pre-defined.

The chat reporting and moderation settings are available in game namespaces in the AGS Admin Portal. On the sidebar, go to Game Management > Reporting and Moderation to access the menu.


Game admins must have the followings permissions:

ADMIN:NAMESPACE:{namespace}:CHAT:TOPICREAD, UPDATE, DELETETo view and delete reported chats and ban users

Create auto-moderation rules

To create an auto-moderation rule, follow these steps:

  1. Under the Reporting and Moderation menu, click on Configuration. The Configuration page appears.

  2. On the Configuration page, open the Auto Moderation tab.

  3. Click on the + Add New button. The Add Auto Moderation Rules form appears.

    Image shows the auto moderation form

  4. In the Category field, select the category to which the rule will be applied.

  5. Fill in the required information for your selected category:

    • Reason: select the reason to which the rule will be applied. This ensures the rule will only target reports that were opened with the selected reason.
    • Threshold: set a limit on how many reports users can submit for the same content. When this limit is reached, the system will take action automatically. For example, if this option is set to 30, after 30 reports have been created for the same content, the system will automatically hide the content from users.
    • Moderation Action: select the moderation action. Currently, the only available action for this category is Hide Content.
    • Status: switch the toggle to ACTIVE to activate the rule immediately after creation.
  6. Click Add. The new rule will be added to the auto-moderation rules list.

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