Impact of Maintenance Disruption

Last updated on February 27, 2025

Failing to implement proper reconnection handling for maintenance dispruption can lead to serious issues in real-time applications, especially in multiplayer games. Here’s what the players might experience when accessing the AccelByte service:

Access Service

Feature	Connection	Player Impact
3rd party login	HTTP	Failed to do 3rd party login.
Account linking	HTTP	Failed to do account linking.
Email + password login	HTTP	Failed to login with AccelByte credentials.
User profile feature	HTTP	Failed to view and modify user profile.
Public user search	HTTP	This could affect game client find player/get friends feature.
Legal	HTTP	Failed to do legal related requests.
GDPR	HTTP	Failed to request user data/account deleting.
Login Queue	HTTP	Can not get a queue ticket so player will failed to login failed.

Monetization Service

Feature	Connection	Player Impact
Store	HTTP	Failure to do store related requests.
3rd Party IAP/ DLC	HTTP	Entitlement not fulfilled.
Entitlement	HTTP	Failure to fetch entitlement data.
Wallets	HTTP	Failure to fetch wallet data.
Currencies	HTTP	Failure to fetch currency data.
Sales	HTTP	Failure to fetch sales data.
Code redemptions	HTTP	Unable to redeem a code.
Payments	HTTP	Failure to process payment request.

Social Service

Feature	Connection	Player Impact
Friends	Websocket	Error triggering friends-related action during the disconnection and reconnection process.
Presence	Websocket	Error fetching presence information during the disconnection and reconnection process.
Chat	Websocket	Unable to send and receive chat during the disconnection and reconnection process.

Play Service

Feature	Connection	Player Impact
Lobby	Websocket	Disconnection with auto-reconnect. Missing any notification that is being sent through the lobby service.
Matchmaking	Websocket	Does not receive match found notification. Does not receive match ticket expired notificiation.
Session	Websocket	Disconnected from a 1st party synced session. Does not receive session info update.
DSHub service	Websocket	Fail to claim DS. DS need to reconnect to the DSHub WS.

Engagement Service

Feature	Connection	Player Impact
Leaderboard	HTTP	Failure to do leaderboard related requests.
Achievement	HTTP	Failure to do achievement related requests.
Challenge	HTTP	Failure to do challenge related requests.

Storage Service

Feature	Connection	Player Impact
Statistic	HTTP	Failure to do statistic related requests.
Cloudsave	HTTP	Failure to do cloudsave related requests.
Inventory	HTTP	Failure to do inventory related requests.

APT Service

Feature	Connection	Player Impact
Player Portal	HTTP	Unable to access player portal.

Game Server

Feature	Connection	Player Impact
Game Server	HTTP	Disconnected from the game server.