Request Tracker
You can visit the Request Tracker page within the Admin Portal which allows you to easily review the state of the minor bugs or feature requests you raised to us through the AccelByte Support Portal (ASP).
The feature is an MVP and is exclusively available for Private Cloud Customers for now.
Prerequisites
- Access to the AGS Admin Portal
- Access to the Publisher Namespace
How to Access
- Log in to the Admin Portal using your admin account.
- On your Publisher Namespace, click the Request Tracker menu at the top section of the sidebar.
Request Tracker Key Features
The Request Tracker has a range of functions, such as:
- Keyword search, sort, and filter through the Request List.
- Bookmark tickets you want to easily access.
- Share specific tickets to other admins who have access to your Publisher Namespace.
Bookmark Ticket
If your organization has tickets in the Request Tracker list, you can click the icon to the left of the ticket title to "bookmark" the ticket.
Bookmarking a ticket allows you to easily toggle the table to list out all your bookmarked tickets and filter out all the unnecessary noise that's irrelevant to you. To toggle the table list, click on the bookmark icon on the table header.
Share Ticket
You can share a ticket by clicking on the share link icon or by copying the ticket's URL. This URL can be shared with other admins who have access to your Publisher Namespace.
Alternatively, enter the expanded view of the ticket by clicking on the ticket title. Then, a pop-up modal containing further details about the ticket should appear, which during this state your browser's address bar will contain the ticket's URL you can use to share with other admins who have access to your Publisher Namespace.