Connect cross-platform accounts & identity management
The uploader saves a local file when uploading, which has a suffix of .upload. If an upload fails and this file does not get cleaned up, it will be in the way of any future uploads. In this case, delete the file and try again.
Lobby is the service that serves parties and matchmaking. Other than those, the Lobby service also serves the Presence service, Friend service, and Chat service. Refer to this document for more information.
AccelByte is considered a 3rd party service from the perspective of platform providers such as XBox, PSN, and Steam or Epic online stores. Because of this, AccelByte has no control over how friend invites are handled in such platforms. What Accelbyte does provide is an API (opens new window) to lookup AccelByte User IDs using the platform user ID that is obtained from the platform providers.
Cross platform invites are currently out of reach for AccelByte. In this case, please use AccelByte IDs for friend invites.
Dedicated servers refer to the servers or VMs that are spawned to run server binaries. Sessions refer to the match sessions that are created by the Matchmaking service when players are matched together. They could almost be used interchangeably, but they do have subtle differences.
There are multiple ways of approaching this, but AccelByte suggests the two following methods: Method 1:
With regards to serving your users, we do not provide a ”Customer Service” service.
With regards to tools, we support SSO integration with ZenDesk. This lets customer service navigate between ZenDesk and the AB Admin Portal seamlessly to perform their tasks. AB can also integrate any other tools upon request.
You will have received your Backup Codes when you first set up 2FA using the Backup Codes method. Check the places where you usually store your digital or physical backup codes.
If you have set up 2FA using the authenticator app, you can go back to the login menu and authenticate using the authenticator app. Once logged in, go to Password & Security, regenerate your Backup Codes, and store these codes in a safe place.
Open the authenticator app and input the Security Code in the login form when prompted.
Recheck your security code and make sure that the date and time on the phone where you have installed the authenticator app is synchronized with the date and time on your computer. If your security code keeps failing, try logging in using Backup Codes. If these steps fail, you can contact our support team.