Chat reporting and moderation
Introduction
Chat reporting and moderation is a feature included AccelByte Gaming Services (AGS) Chat that empowers players to flag instances and submit reports of inappropriate messaging by other players in the chat interface. Game admins can review reports and take action against the reported player by issuing a warning or imposing a penalty (such as bans), depending on the severity and nature of the violation.
This feature allows your players to submit reports for the following categories:
- User-Generated Content (UGC)
- Chat messages
- Players
AGS allows you to handle these reports by using auto-moderation rules that automate actions on reports based on terms that you set and a manual report management system that allows you to individually review reports and select a moderation action as necessary.
How the feature works
The diagram below shows a sample scenario of how chat reporting and moderation works in AGS. When Player A receives a message from Player B that violates community guidelines (defined by the game or client), Player A can report Player B. A report (ticket) is then created. A game admin can review the report and look at the chat history and snapshot between Player A and Player B. If the game admin finds that Player B violated community guidelines, they can take the appropriate disciplinary action. Moderation actions may vary per report type.