Game CCU Limit
This topic is specific to the AccelByte Gaming Services (AGS) Shared Cloud tier.
Game CCU Quota
Game CCU Quota is how many concurrent players can connect to your game at one time. Every game on our shared cloud environment has a CCU quota of 25,000.
But in this case, games with player bases much smaller than 25,000 run the risk of getting unexpected traffic spikes from spambots that could drive up their usage and costs. And even when it’s legit traffic, new logins beyond your CCU quota are rejected with error 403.
With the new Login Queue feature, you can set your game’s CCU quota to anything up to 25,000 in your admin portal and any players above the CCU quota you set will be placed in a queue instead of being rejected. By default, the quota is set to 1,000 when you activate the login queue feature.
This way:
- Your players stay in line instead of hitting errors at login and being rejected
- You avoid surprise costs from bots or traffic spikes beyond the expected CCU quota you set
- Also enables us to ensure fair resource use and performance in a shared environment.
How it works
- Default quota without enabling Login Queue:
- 25,000 CCU per game (Player logins above the quota are rejected (Error 403))
- With Login Queue enabled:
- Adjust your CCU quota with a slider up to 25,000 CCU per game
- Once the quota you set is reached, new player logins are queued until slots are available
- Beyond 25,000 CCU: Just reach out to us to raise your quota further, 25k is not a hard cap!
- Open a support ticket
- Email us at support@accelbyte.net
- Reach out to your Account Manager
Set your quota close to the average stable traffic you expect. Any logins above that number will be queued, protecting you from spambot activity that can inflate costs and giving new players a smoother experience, even before they get into the game
FAQ
Q: What does CCU mean?
A: CCU (Concurrent Users) is the number of players logged in and active at the same time. Specifically, it’s the number of players with valid access tokens or authenticated IAM sessions. For more info, refer to our login queue documentation
Q: What happens when my game hits the quota? A: If your game exceeds the CCU quota and throttling occurs and the response depends on the activation of Login queue features.
- If Login Queue is off: players above the quota are rejected (HTTP 403).
- If Login Queue is on: players above the quota enter a queue until a slot is available.
Q: Can I monitor my quota?
A: Yes, you can track CCU and login queue activity in the Admin Portal.
Q: How can I avoid hitting the CCU quota?
To reduce the risk of throttling, we recommend the following:
- Enable Login Queue to prevent rejected logins. Learn more about login queue
- Set your quota based on expected player activity
- Contact us in advance if you expect a major spike so we can raise your quota.