Manage inactive users

Last updated on March 11, 2025

Overview​

This document explains how to use the User Inactivity Management feature to manage inactive users within the ADT web portal. This feature helps Admins to identify and manage users who have not been actively using ADT for a defined period, optimizing operational costs and improving user management. Once identified, Admins can take action by either demoting inactive users to a lower license level, such as Standard or Basic, or removing them entirely from the User Account list.

How to use the user inactivity management​

Configuring inactivity flagging​

  1. Navigate to Namespace Settings.

  2. Under Account Management, you will find a sub-menu called Settings.

  3. Toggle the feature ON to activate the inactivity flagging.

  4. Set Inactivity Duration:

    a. Choose the desired inactivity period from the dropdown menu (e.g., 7 days and 30 days). You can also configure the custom inactivity duration for any period between 1 and 99 days.

    b. The duration starts counting from the moment the feature is enabled.

    Example: If you set the duration to 3 days, any user who hasn't logged in or used the app for 3 days will be flagged.

Viewing inactive accounts​

  1. Click on the Status filter and select inactive option from the dropdown.
  2. All the inactive accounts will be filtered with a status tag "Inactive" next to their names.

Managing inactive accounts​

  1. Review the List: Begin by reviewing the list of users flagged as inactive. You can use the filtering options on the User Accounts menu to view the list of inactive users, active users, or all of the users status.
  2. Choose an action: For each inactive user, you have the following options:
    • Remove Account: To permanently delete the user's account, you can delete their account from the User Accounts menu.
    • Demote the Account: To manage inactive accounts, you have the option to reduce their license level to Standard or Basic through the User Accounts menu.
    • Whitelisting Users: To ensure certain users are never marked as inactive, even if they haven't been active, you can add them to a whitelist. You can go to the next section to see the guidelines to whitelist a user.
    • Leave Unchanged: If you don't want to make any changes, you can leave the account as it is.

Whitelisting users​

To prevent specific users from ever being flagged as inactive, you can whitelist them. You can follow these steps to whitelist a user:

  1. Under Account Management, select the Settings sub menu.
  2. Toggle the feature ON to activate the inactivity flagging.
  3. Scroll down and locate the Auto-Flagging Exemptions section.
  4. Click +Add User and search for the user by display name or email to whitelist them.
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