This page covers the Access service's frequently asked questions (FAQ) by customers at our Customer Support Portal.
Why are some players not receiving emails?
Some internet service providers (ISPs) will block an email due to the sender, signed-by, and mailed-by not being synchronized.
What should we do?
- Generate CNAME records on SendGrid. To learn how, see SendGrid's Set up Domain Authentication guide.
- Add the CNAME records in your domain.
- Learn more about CNAME by reading SendGrid Documentation
- Every domain registrar may have a different method for adding the CNAME, please refer to your domain registrar documentation.
What if players still aren't receiving emails?
Some ISPs also have a mechanism to block emails from shared IP addresses. You will need to use a dedicated IP address on SendGrid.
If your issue is not resolved, contact email@example.com for customer support.