Jira Integration

Last updated on November 8, 2026

Overview​

Jira Cloud (Jira) is an Atlassian product you can use to add and change issue types, fields, and workflows to manage tasks in your projects. You can easily integrate Jira into AccelByte Development Toolkit (ADT) to create new tickets or link crashes to existing tickets in your system.

ADT supports Jira Cloud only. Jira Enterprise (Jira Server) isn't supported.

Prerequisite​

You must be an ADT Admin or Coordinator to do this integration.

To integrate Jira into your ADT system, you first need to link your ADT account with Atlassian. You can do this in two ways:

  • Linking through a game Crashes Page (for Admin and Coordinator role)

  • Linking through your namespace integrations page (Admin only)

Link through a game Crash Page​

  1. Log in to ADT Web.

  2. Go to the Crash menu and then click the Show the linked Jira ticket text on the top-right corner.

    Issue panel crash menu

  3. On the Create Jira Ticket page, click Sign in with Jira Cloud.

    Create Jira Ticket page

  4. Click Accept to allow ADT to access your Atlassian account.

    ADT access to Atlassian account

Link through your namespace integrations page​

  1. Log in to ADT Web as an Admin.

  2. Go to the Namespace Settings menu by clicking the dropdown next to the game name, then select your namespace.

    Dashboard panel showing Namespace settings

  3. From the Integrations section, choose Jira.

  4. Click Sign in with Jira Cloud.

    Sign in with Jira Cloud panel

  5. Click Accept to allow ADT to access your Atlassian account. ADT would like to access your account page

Set up a Jira board for your game​

  1. Log in to ADT Web.

  2. Go to the Settings menu.

  3. Choose Atlassian Jira from the configuration section.

  4. Click Sign in with Jira to link to Atlassian.

    Jira panel with sign in with jira area showing

  5. When the message "Your account has been linked" displays, you can choose the Jira board that connects to your game.

    Your account has been linked panel

  6. Click the edit button and then scroll down to select the Jira board for your game.

    Select Jira Board for your game

  7. Click on the Save changes button. Your game is now integrated to the Jira board.

    Jira Board integrated

  1. Log in to ADT Web.

  2. On the crash reports page, select your crash from the list. The issue displays.

  3. Click Create on the right to create or link a Jira ticket.

    Jira ticket shown

  4. In the Create/Link Jira Ticket form:

    • To create a new ticket, click Create ticket, then fill in the mandatory fields from your Jira board.

      Create link/jira ticket panel

    • Fill in the priority, assignee, and other fields that are available on your Jira board.

      Create link/jira ticket panel

    • Click the Create button. The Jira ticket is created successfully.

      Create link/jira ticket panel

    • To link an existing ticket, click Link ticket, provide the existing ticket details, then click the Link button.

      Create link/jira ticket panel

Create ticket from Issues page​

You can also create Jira tickets from the Issues page. The steps are identical to the crash page. This set of instructions guides users through the seamless process of creating, managing, and linking Jira tickets from ADT crashes. It ensures effective integration and synchronization between ADT and Jira for streamlined issue tracking.

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