Manage third-party account closures

Last updated on January 14, 2025

Introduction​

The GDPR-compliant Account Closure Configuration feature in AccelByte Gaming Services (AGS) allows the removal of player data linked to third-party accounts when they are closed from linked platforms. When players closes their account on a linked third-party platform (i.e., Playstation, Steam, Xbox), this feature removes all player data associated with that their-party account from AGS. This prevents any dependence or connection between the AGS account and the now-closed third-party account.

This guide walks you through the following:

  • View and access account closure configuration
  • Set up account closure configurations for Playstation, Steam, and Xbox
  • View account closure history
note

The Account Closure Configuration feature is only available in publisher and studio namespaces. It cannot be accessed from game namespaces.

View and access account closure configurations​

  1. In the AGS Admin Portal, go to your publisher or studio namespace.
  2. On the sidebar, go to Game Setup > 3rd Party Configuration > Account Closure. The Account Closure page appears, showing a list of any existing platform configurations.

Set up account closure configurations​

To set up account closure configurations for Playstation, Steam, and Xbox, follow these steps:

Playstation​

First, prepare the client ID and secret for the Playstation platform. Then, follow these steps in your publisher or studio namespace in the AGS Admin Portal:

  1. Go to Game Setup > 3rd Party Configuration > Account Closure. The Account Closure page appears.
  2. On the Account Closure page, click the Add Platform button and select Playstation.
  3. On the Add Platform form, fill in the platform name, client ID, and client secret for the Playstation platform.
  4. Click Add to save the configuration.

Steam​

First, prepare a valid Steam Web API Key. The partner-only Publisher Web API is used for the Steam configuration. For more information, refer to Steam's official documentation. Then, follow these steps in your publisher or studio namespace in the AGS Admin Portal:

  1. Go to Game Setup > 3rd Party Configuration > Account Closure. The Account Closure page appears.
  2. On the Account Closure page, click the Add Platform button and select Steam.
  3. On the Add Platform form, fill in the platform name and Steam Web API Key.
  4. Click Add to save the configuration.

Xbox​

First, prepare a valid Xbox Business Partner Certificate file (.pfx). Then, follow these steps in your publisher or studio namespace in the AGS Admin Portal:

  1. Go to Game Setup > 3rd Party Configuration > Account Closure. The Account Closure page appears.
  2. On the Account Closure page, click the Add Platform button and select Xbox.
  3. On the Add Platform form, provide the following:
    • Platform name
    • Sandbox ID: To use the live environment, type in RETAIL in the Sandbox ID field
    • Business Partner Certificate: You can get a Business Partner Certificate from the Microsoft Partner Platform (.pfx file).
    • Certificate Password
  4. Click Add to save the configuration.

View account closure history​

  1. In the AGS Admin Portal, go to your publisher or studio namespace.
  2. On the sidebar, go to Admin Task > GDPR > 3rd Party Account Closure. The 3rd Party Account Closure page appears, showing a list of account closures with their closure date, platform user ID, platform, last linked Publisher User ID, and other additional information.
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