Crash and issue management

Last updated on July 9, 2024

Overview​

As your game development progresses, it's common to encounter multiple issues at once. A single build can introduce up to five bugs, and this number may increase for multi-platform games.

AccelByte Development Toolkit (ADT) Web helps you easily manage multiple crashes and issues by marking crashes and issues with the following statuses:

  • Snoozed: issues you snooze will not show in your issues list until a specified time passes. You can snooze an issue for a day or for a week.
  • Resolved: issues you resolve are issues that you have completed.

This article walks you through how to manage crashes and issues in ADT Web.

Manage crashes​

This section covers how to access the Crashes page, filter the crashes list, and snooze and resolve crashes in ADT Web.

Access the Crashes page​

You can access the Crashes page in ADT Web in two ways:

  • Go to the Top Five Crashes dashboard, and then click the Show more button.

    Show more option

  • On the sidebar menu, select Crashes.

    Select Crashes on the sidebar

Filter crashes list​

Use the filter option to only display crashes with specific statuses on the list.

Filter crashes

Snooze crashes​

You can only snooze Active crashes. To snooze active crashes, follow these steps:

  1. From the list of crashes, tick the checkboxes of the active crashes you want to snooze. The Snooze button appears on top of the list.

    tip

    You can filter the list to only display active crashes.

  2. Click on the Snooze button, and then select the duration. You can snooze crashes for a day, a week, or until the same crash occurs. A confirmation message appears.

    Snooze and select duration

  3. Click Snooze on the confirmation message. The status of the selected crashes is changed to SNOOZED.

Resolve crashes​

You can resolve Active and Snoozed crashes. Follow these steps:

  1. From the list of crashes, tick the checkboxes of the active and snoozed crashes you want to resolve. The Resolve button appears on top of the list.

    tip

    You can filter the list to only display active and snoozed crashes.

  2. Click on the Resolve button.

  3. On the Resolve Issue pop-up window that appears, select the resolved version for each crash. Then, click Next.

    Resolve an issue

  4. Click Resolve on the confirmation message. The status of the selected crashes is changed to RESOLVED.

Reactivate resolved crashes​

ADT Web automatically reactivates resolved crashes if:

  • The same crash occurs (with the same crash logs) on a newer build.
  • The same crash occurs (with the same crash logs) on a newer version and newer build.
note

If the crash occurs again on the same build, the resolved crash keeps its status (the event count increases).

Manage issues​

This section covers how to access the Issues page, filter the issues list, and snooze and resolve issues in ADT Web.

Access the Issues page​

The Issues page displays the list of issues that were submitted through the ADT Issue Reporter. You can access the Issues page in two ways:

  • On the ADT Web dashboard, open the Latest Issues tab.

    Latest issues option

  • On the sidebar menu, select Issues.

    Issues option

Filter issues list​

Use the filter option to only display issues with specific statuses on the list.

Status filter

Snooze issues​

You can only snooze Active issues. To snooze active issues, follow these steps:

  1. From the list of issues, tick the checkboxes of the active issues you want to snooze.

    tip

    You can filter the list to only display active issues.

  2. Click on the Snooze button at the top of the list, and then select the snooze duration. You can snooze issues for a day or a week.

    Snooze duration

  3. Click Snooze on the confirmation message. The status of the selected issues is changed to SNOOZED.

    note

    You can change an issue you marked as Snoozed to Active once the snooze duration passes, or you can mark it as Resolved.

Resolve issues​

You can resolve Active and Snoozed issues. Follow these steps:

  1. From the list of issues, tick the checkboxes of the active and snoozed issues you want to resolve. The Resolve button appears on top of the list.

    tip

    You can filter the list to only display active and snoozed issues.

  2. Click on the Resolve button.

  3. On the Resolve Issue pop-up window that appears, select the resolved version for each issue. Then, click Next.

    Click Resolve in the pop-up dialog

  4. Click Resolve on the confirmation message. The status of the selected issues is changed to RESOLVED.

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