Introduction to Sales
Overview
The AccelByte Gaming Services (AGS) Commerce Sales service enables you to manage player orders and generate sales invoices.
Key concepts
- Orders: Only orders integrated with AccelByte services directly will be displayed here. Orders from third-party platforms will not be found here.
Order Status
Store includes some very useful features, such as:
ALL: Display all orders, regardless of status.
Unpaid: Unpaid orders occur if there has been an issue with the payment process, or when the player did not proceed with payment.
Paid: Paid orders are orders that have been successfully paid for.
Chargeback: Chargeback indicates that the player has issued a complaint regarding the transaction to their credit card or payment provider and that they have been issued a refund. You can either accept or dispute the chargeback.
Chargeback Reversed: Chargeback Reversed indicates that you have successfully disputed a chargeback request and the disputed funds have been returned to you.
Fulfilled: Fulfilled indicates that the order was successful and the player has been granted the item.
Fulfill Failed: Fulfill Failed occurs when the ordered item is no longer available, so the order cannot be fulfilled. If this happens, you'll need to refund the player for the order.
Refunding: Refunding occurs when the AGS platform has already sent a refund request to the third-party payment provider but has not yet received a notification.
Refunded: Refunded indicates that the refund for the order has been successfully processed.
Refund Failed: Refund Failed indicates that a technical issue has prevented the refund from being processed.
Closed: Closed indicates that an order has been left unpaid for so long that it's expired. Unpaid orders expire after 10 minutes.